Compare Support Plans |
Basic |
Premium |
Platinum |
Enterprise |
|
RPost Support Plans |
Included |
10% of order* |
15% of order* |
20% of order* |
| 24x7 Service Monitoring | ✔ | ✔ | ✔ | ✔ |
| Online Self-Service Support & Knowledge Base | ✔ | ✔ | ✔ | ✔ |
| Training Videos & User Guides | ✔ | ✔ | ✔ | ✔ |
| Online Account Administrative Access | ✔ | ✔ | ✔ | ✔ |
| Live Training Webinars | ✔ | ✔ | ✔ | ✔ |
| Online Support Ticketing | ✔ | ✔ | ✔ | ✔ |
| Case Submission Mean Time to Respond | 48 Hours | 24 Hours | 12 Hours | 6 Hours |
| Live Phone Support | ✔ | ✔ | ✔ | |
| Live Remote Access Support | ✔ | ✔ | ✔ | |
| Escalated Tier 2 Support | ✔ | ✔ | ✔ | |
| Branding and Design - Eligible | ✔ | ✔ | ✔ | |
| RPost to Complete Security Questionnaires | ✔ | ✔ | ✔ | |
| Registered Receipt™ E-Delivery Investigative Support | ✔ | ✔ | ||
| Customer Success Manager – Assigned | ✔ | ✔ | ||
| Proactive Monitoring of Cases | ✔ | ✔ | ||
| RMail Gateway – Eligible for Advanced Configurations | ✔ | ✔ | ||
| Apps – Eligible for Advanced Configurations | ✔ | |||
| Service – Eligible for Advanced Configurations | ✔ | |||
| RPost to Participate in Security Assessments | ✔ | |||
| Sandbox - Access for Development/Testing | ✔ | |||
| RMail/RSign/RPortal Admin Certification Class (1 user) | ✔ |